This part of the site is where you can find detailed information on our return policy and exchange procedure.
heavenoise.com are delighted to offer a comprehensive refund service to all customers who are are not completely satisfied with their recent purchases, however to qualify for a full refund you must:
Return the items in perfect condition
Return the product with its original packaging and invoice
Return the package to us within the time frame specified
If you meet all the criteria above heavenoise.com are more than happy to offer a full refund to all customers, however if you return your goods late or damaged heavenoise.com has the right to offer a partial refund or in very rare cases no refund at all. If you'd like to learn more about our returns procedure in terms of what we offer contact heavenoise.com today. ***If you receive damaged goods from heavenoise.com it is up to you to let the team know asap - they will then be able to discuss your options with you.***
On top of heavenoise.com's standard refund policy, heavenoise.com also offer a brilliant exchange procedure if you wish to swap a product for another one. If you do wish to exchange an item you should:
Send the item back to heavenoise.com within 30 days of delivery
Identify clearly which product you'd like in exchange
Phone heavenoise.com with your bank details if the exchange product is higher in price than the original product
If the exchange item is less expensive than the original item heavenoise.com will automatically pay you the difference back
When you send us the product back for exchange it would be extremely beneficial to us if you specify the reason for the swap e.g. wrong design, wrong shape etc. This little piece of information helps us to drastically improve our customer service and supply you with a better customer service next time. For more information on our fantastic exchange policy, get in touch with heavenoise.com today.
To be entitled to a refund you must meet the criteria advertised on the site. If you return the unwanted product back to us with 28 days in perfect condition along with its original packaging, heavenoise.com are more than happy to provide you with a full discount - from when we officially receive the returned goods your bank account will be credited with a full refund within 14 days (subject to heavenoise.com's terms and conditions). If for any reason the funds don't appear within your account within 14 working days you should call heavenoise.com asap. ***Please note the heavenoise.com company strongly advises against the use of private couriers. To protect your consumer rights heavenoise.com strongly recommends obtaining a proof of postage document - if the product gets lost in the post this can be used to track it. Contact the customer services team for more information.***